CONTRAT DE LICENCE UTILISATEUR FINAL (CLUF)

This End User License Agreement ("EULA") is a legal agreement between the end user individual or legal entity (the "END USER") and Mupi Systems LTDA, a limited liability company, registered with CNPJ/MF under no. 26.882.608/0001-80, headquartered at Rua Dom João Pimenta, 701, Loja 02, Centro, Montes Claros-MG, ZIP 39400-003, owner of the platform "eAgendas" (a "licenser"), for use of computer program ("software"), which includes systems, websites, and any service provided by the licensor, for the period in which you use it.

  1. LICENCE D'UTILISATION
    1. The licensor, who is the owner and legitimate holder of all rights to the SOFTWARE, licenses, while this EULA is in force, to the CONTRACTOR the right to non-exclusive, non-transferable use, not susceptible to sublicense in any form or condition.
    2. By using the SOFTWARE, even partially or for testing purposes, the CONTRACTOR will be bound by the terms of this EULA, fully agreeing with them and, in case of disagreement with the terms presented here, the use of the SOFTWARE must be immediately stopped.
    3. Under no circumstances shall the LICENSEE have access to the source code of the SOFTWARE hereby licensed, as it is the intellectual property of the LICENSOR.
    4. Cette licence ne permet pas :
      1. Contourner ou ignorer les mesures technologiques de protection liées au LOGICIEL ;
      2. Disassemble, decompile, decrypt, hack, emulate, explore, nor reverse engineer the SOFTWARE or the CONTENT included or accessible through the Platform, or, in any other way, exploit THE SOFTWARE, except as expressly permitted by the LICENSOR;
      3. Remove any copyright notice, trademark right, or other ownership notice from any part of the SOFTWARE.
      4. To share, without authorization from the LICENSOR, the materials of your intellectual property, made available in the account configuration, as requested by the CONTRACTOR to the LICENSOR
  2. DURÉE DU CONTRAT
    1. The present EULA becomes effective on the date of acceptance by the CONTRACTOR and will remain in effect indefinitely, however, it can be terminated at any time, by either party, without the payment of a fine.
    2. La résiliation du présent CLUF sera conditionnée au paiement de toutes les sommes dues jusqu'au jour de la résiliation.
  3. DISPONIBILITÉ
    1. Le CONCÉDANT entreprendra tous les efforts techniques possibles pour rendre le service disponible pendant au moins 99% (quatre-vingt-dix-neuf pour cent) du temps au cours de chaque année de la relation. Toutefois, la fourniture du service pourra être interrompue, sans qu'il puisse y avoir droit à indemnisation ou indemnisation du CONTRACTANT, pour :
      1. Maintenance technique et/ou opérationnelle nécessitant un arrêt temporaire du système ou rendant l'accès à celui-ci impossible ;
      2. Cas fortuits, force majeure et autres cas excluant la responsabilité prévue par la législation en vigueur ;
      3. Actions de tiers, considérées comme intentionnelles ou coupables, qui empêchent la fourniture des services ;
      4. Interruption ou suspension de la fourniture de services de télécommunications ;
      5. Survenance de pannes dans le système de transmission et/ou de routage lors de l'accès à Internet ;
      6. Indisponibilité ou problèmes d’accès aux centres de données.
    2. The CONTRACTOR acknowledges that the operation of the SOFTWARE may suffer external interferences that are beyond the efforts of the LICENSOR. In all other cases, any failure should be reported for immediate repairs.
    3. Les délais de réponse aux appels du CONTRACTANT sont les suivants :
      1. Indisponibilité du logiciel : 1h
      2. Indisponibilité d'une fonctionnalité logicielle : 2 jours
      3. Problème réparable : 3 jours
      4. Problèmes à faible impact : 5 jours
  4. GARANTIES LIMITÉES ET AVERTISSEMENT
    1. The technological stage does not allow to ensure that the contracted SOFTWARE, developed on platforms from various suppliers, will not present errors, inaccuracies, weaknesses, and defects, or that the operation will be uninterrupted, therefore the LICENSOR also does not guarantee them. Therefore, the LICENSEE is aware that the software licensing is in its current state, with all the specific characteristics of this type of software, and that its use will be at their own risk.
    2. THE CONTRACTOR is responsible for any availability interruptions of the SOFTWARE or information leaks caused by viruses, worms, trojans, or other harmful components acquired by the CONTRACTOR, for which reason it is informed that it must keep its electronic devices free from any malware mentioned above.
    3. By using the application, the CONTRACTING PARTY agrees not to hold the LICENSOR or any of its partners and authorized parties liable for any loss or damage of any kind that the CONTRACTING PARTY may have suffered as a result of improper appropriation, interception, deletion, destruction, or use of information entered into the SOFTWARE.
    4. THE LICENSOR expressly disclaims any liability for losses and damages, lost profits, damages of any kind, or any other direct damages, possibly caused to the CONTRACTOR or their Clients, resulting from the improper use of the SOFTWARE, both by the CONTRACTOR and their Clients.
  5. PAIEMENTS
    1. The LICENSEE shall pay the LICENSOR the value of the chosen licensing plan and in accordance with the frequency defined among the payment options made available to the LICENSEE at the time of contracting, which will occur electronically, through the completion of the registration and acceptance of the terms herein, through the website eagendas.com.
    2. If the CLIENT, during the term of this agreement, chooses another licensing plan, the amounts will be adjusted according to the new plan selected.
    3. The payment for licensing will be in the pre-paid format, that is, the CONTRACTOR must make the payment in advance, according to the values of the selected plan.
    4. Failure to pay any amounts on their respective due dates will not result in the automatic termination of the EULA, but will cause the LICENSEE's access to the SOFTWARE to be suspended until the financial obligations have been settled. Access to the SOFTWARE will only be restored after the LICENSEE's full payment of all outstanding amounts has been identified by the LICENSOR.
    5. Les paiements effectués après la date d'échéance auront le montant principal majoré d'une correction monétaire, d'intérêts de retard de 1% (un pour cent) par mois, d'une amende de 2% (deux pour cent), des frais juridiques et des frais de procédure, si nécessaire. un avocat pour recouvrer la créance, le tout sans préjudice des mesures contractuelles et juridiques applicables.
    6. Should the access suspension last for more than 30 (thirty) days, the LICENSOR may completely delete the information entered in the SOFTWARE by the USER, without prejudice to actions to collect the amounts due.
    7. The values ​​established at the time of SOFTWARE licensing will be updated on January 01 of each year, by the INPC/IBGE accumulated in the period, or in case of its extinction, by another official index that comes to replace it.
    8. The values can also be readjusted due to extraordinary and unforeseeable events, which make the continuity of the service too burdensome and economically unfeasible, in which case the USER has up to 90 days to decide on the continuing use of the service.
  6. PROPRIÉTÉ INTELLECTUELLE
    1. All content included or available in the SOFTWARE, including website design, text, graphics, interfaces, editorial content, data, formatting, design, HTML, photographs, music, sounds, images, software, videos, and other content, and the selection or arrangement of the same in the SOFTWARE, is owned by the LICENSOR or its partners, affiliates, contributors, or third parties.
    2. The CONTRACTOR agrees not to use any robot, spider, or any other automatic device, or manual process to monitor or copy the web page or its content without the prior written authorization from an authorized agent of the LICENSOR.
  7. CONFIDENTIALITÉ
    1. Each party undertakes to, during and within 5 (five) years after the termination of the legal relationship, keep and treat with secrecy and not disclose to third parties any confidential information related to the system, services, contractor data, trade secrets, strategies, and others, or use the privilege of access to said information for conflicting purposes other than those provided for in this Agreement.
  8. SÉCURITÉ DE L'INFORMATION ET PROTECTION DES DONNÉES
    1. Le CONCÉDANT s'engage à fournir les mesures techniques nécessaires à la sécurité des informations sur le logiciel et à la protection des données personnelles et de la vie privée.
    2. The parties, on their own and on behalf of their employees, undertake to act in accordance with the current legislation on Personal Data Protection and the determinations of regulatory / supervisory bodies on the subject, especially Law no. 13,709/2018, as well as other data protection rules and policies of each country where there is any type of customer data processing, including the data of these customers.
    3. Each Party undertakes to inform and instruct its employees and clients regarding the protection and privacy of personal data that may be processed in the software, as well as the confidentiality and secrecy of any information arising from this instrument.
    4. The contractor declares that, if required by law, they have the consent of all their employees and customers for their data to be used for the purposes of this contract.
    5. Data subjects have the right to demand at any time that their personal data be rectified, updated, and/or deleted, which will be done by the CONTRACTOR with account administration permissions.
    6. Lors du traitement de données personnelles, le CONCÉDANT doit:
      1. Handle the personal data to which you have access only in accordance with the instructions of the CONTRACTING PARTY and in compliance with these clauses, and, in the event that you are no longer able to fulfill these obligations, for any reason, agree to formally notify this fact immediately to the CONTRACTING PARTY, who will have the right to terminate the contract without any cost, fine, or charge.
      2. Maintain and use appropriate and sufficient administrative, technical, and physical security measures to protect the confidentiality and integrity of all personal data held or accessed/transmitted electronically, to ensure the protection of this data against unauthorized access, destruction, use, modification, disclosure, or accidental or unlawful loss.
      3. Access the data within its scope and to the extent covered by its access permission (authorization) and that personal data cannot be read, copied, modified, or removed without the express and written authorization of the CONTRACTING PARTY, sent by email.
      4. Ensure, by themselves or any of their employees, agents, partners, directors, representatives, or hired third parties, the confidentiality of the processed data, ensuring that all their employees, agents, partners, representatives or hired third parties dealing with personal data under the responsibility of the LICENSEE have signed a Confidentiality Agreement with it, as well as keeping any Personal Data strictly confidential and not using it for other purposes, except for the provision of services to the CONTRACTOR;
      5. Promote training and guidance to your team on the legal provisions applicable to data protection.
      6. Personal data cannot be disclosed to third parties, except with the prior written authorization of the CONTRACTOR, either directly or indirectly, whether through the distribution of copies, summaries, compilations, extracts, analyses, studies, or other means containing or otherwise reflecting said information.
      7. The LICENSOR has the right to use data anonymously for statistical and research purposes to improve the updates of the tools offered, respecting the specifications of the Law regarding anonymization and the impossibility of identifying the individual.
      8. The LICENSOR will subcontract all services necessary for the full operation of the SOFTWARE with service providers that meet the security and privacy measures required to comply with national legislation, as defined in the Information Security and Privacy Policy.
      9. The data entered by the CLIENT and their team during the use of the SOFTWARE will be stored on servers in cloud data centers of companies holding ISO 27001 certification, located in Brazil or abroad, particularly in the United States.
      10. If the LICENSOR is required by law to provide personal data to a public authority, it must inform the CONTRACTOR beforehand so that the latter can take the necessary measures, which will be done via email.
      11. The LICENSOR must notify the CONTRACTOR within 24 (twenty-four) hours by email regarding:
        1. Any non-compliance (even if suspected) with legal provisions regarding the protection of Personal Data by the LICENSOR, its employees, or authorized third parties;
        2. Any other security breach within the scope of activities and responsibilities of the LICENSOR.
      12. The CONTRACTOR must notify the LICENSOR within 24 (twenty-four) hours, by email, regarding any information security or privacy incidents that may compromise the software or the reputation of the LICENSOR, in case it is possible for the LICENSOR to take any technical measure to cease the incident.
      13. Dimension Structure - Privacy - Accountability. Confidentiality agreements, responsibility terms, secrecy terms are signed with the entities and personal data operators? It is important that the terms and agreements inform about the following items, but are not limited to them: types of processing of personal data to be carried out by the recipient of the data; actions required when the sharing ends, such as data destruction, responsibility, and actions of the signatories to prevent unauthorized disclosure of personal data; legal basis for sharing; right to audit and monitor activities involving personal data; process to notify or report breaches; unauthorized disclosures of personal data; actions to be taken in case of agreement breach; and other possible measures. ISO/IEC 29151:2017 (clause 13.2.5)
      14. Dimension Structure - Privacy - Accountability. The contracts signed with the operators contain clauses that include, but are not limited to: an adequate statement about the scale, nature, and purpose of the contracted processing; reporting cases of data breach, unauthorized processing, or other non-compliance with the contractual terms and conditions; measures applicable in the termination of the contract, especially regarding the secure deletion of personal data; preventing the processing of personal data by subcontractors, except with the controller's approval
  9. POLITIQUE ANTI-CORRUPTION ET ANTI-CORRUPTION
    1. The parties undertake to observe the legal precepts established by the Brazilian legal system regarding the fight against corruption, especially Law No. 12.846, of August 1, 2013, and, where applicable, the following international treaties: Convention on Combating Bribery of Foreign Public Officials in International Business Transactions (OECD Convention) - promulgated by Decree No. 3,678, of November 30, 2000; the Inter-American Convention against Corruption (OAS Convention) - promulgated by Decree No. 4,410, of October 7, 2002; and the United Nations Convention against Corruption (UN Convention) - promulgated by Decree No. 5,687, of January 31, 2006.
    2. Non-compliance with anti-corruption legal precepts will be considered a serious violation of this EULA and will entitle the aggrieved party, acting in good faith, to declare the EULA terminated immediately, without any cost or penalty, and to be reimbursed for any losses and damages.
  10. DISPOSITIONS FINALES
    1. Les modifications qui, à la discrétion du CONCÉDANT, sont apportées à ce CLUF seront considérées comme applicables à compter de la date de publication de la nouvelle version dans eagendas.com/conditions d'utilisation, Il est donc de la responsabilité de l'UTILISATEUR de se tenir à jour.
    2. La poursuite de l'utilisation du LOGICIEL après avoir apporté des modifications au présent CLUF impliquera l'acceptation tacite des modifications par la PARTIE CONTRACTANTE.
    3. La tolérance de tout non-respect de l'une des clauses et conditions des présentes CONDITIONS D'UTILISATION ne constituera pas une novation des obligations stipulées aux présentes ni n'empêchera ou n'inhibera l'opposabilité de celles-ci à tout moment par le CONCÉDANT.
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